WARRANTY

Technical & Clinical Support

WARRANTY PROTECTION

Two years of coverage and confidence

A purchase from Medicreations is an investment in the future of your practice. We understand the importance of that decision, and we support it with an industry-leading two-year warranty on all of our devices. If there’s an issue, we’ll repair or replace the device – at our expense.

No extra fees. No complicated contracts. Just a commitment to quality for years to come.

TECHNICAL SUPPORT

A team of experts
At your side

We believe your equipment should always run as well as it did on day one. That’s why Medicreations devices are backed by a dedicated service team that ensures your device operates at optimal performance.

The service engineers at our US-based, FDA-compliant manufacturing facility are specially trained in all areas of Medicreations technology, and our specialists are by your side every step of the way: From installation to repair to preventive maintenance. With personalized service, rigorous quality assurance standards, and minimal downtime, Medicreations sets a new industry standard in technical service and support.

CLINICAL SUPPORT

Where your practice
meets its potential

Get the immersive training you need to deliver radiant results. Our clinical training team provides essential instructions and guidance for every Medicreations device.

Explore new modalities, applications, techniques, and technologies with our knowledgeable aesthetic experts. We’re with you from the initial training onwards.

Assessment and support at every stage​

Working with Medicreations means not only access to cutting-edge technology, but also comprehensive support at every stage. We provide detailed clinical protocols, training materials and personal consultations to help professionals use the equipment effectively and achieve consistent results. Our team of experts is always ready to answer questions, conduct training and offer optimal solutions for specific tasks. Thanks to this, you can confidently develop your business and provide clients with high-quality and safe procedures.

FAQ's

What warranty do we provide for our devices?

We provide an industry-leading two-year warranty on all of our devices. If an issue arises, we’ll repair or replace your device at no additional cost—no extra fees, no complicated contracts, and no hidden clauses.

Our U.S.-based technical support team consists of highly trained service engineers. We take care of everything from device installation to repairs and preventive maintenance, ensuring your equipment performs like new with minimal downtime.

Our clinical support team provides hands-on training and expert guidance. From your initial onboarding to ongoing education, we help you master new modalities, device applications, and emerging technologies to get the most out of your investment.

No. Our support is straightforward—we don’t charge extra fees or require complicated contracts. We’re committed to providing reliable service without surprises.

In addition to warranty repairs and replacements, we perform preventive maintenance and provide full lifecycle support. This minimizes downtime and keeps your devices running at their best.

Yes. Our clinical specialists continue to support you beyond your initial training. We offer ongoing education, refresher sessions, and access to the latest techniques so your practice always stays ahead.

FAQ's